> For the complete documentation index, see [llms.txt](https://docs.ngsurvey.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ngsurvey.com/ar/form-management/form-designer/questions/question-types/satisfaction-questions.md).

# أسئلة الرضا

يسمح سؤال رضا العملاء بقياس مدى رضى عملائك وكذلك قياس الاحتفاظ بالعملاء. باستخدام هذه الأسئلة يصبح من السهل الحصول على ملاحظات سريعة لمعرفة ما إذا كان العملاء راضين أم لا واتخاذ إجراءات بشأن منتجك أو خدماتك.

أسئلة الرضا تستخدم [التقييم](/ar/form-management/form-designer/questions/rating.md) من ميزات ngSurvey لتعيين قيم التقييم لكل [إجابات](/ar/form-management/form-designer/answers.md) التي ستُستخدم لحساب مستوى الرضا.

## 📊 التقارير

لتحليل الرضا يمكنك استخدام [مخطط شريطي](/ar/form-management/reports/report-builder/report-items/bar-chart.md) أو [اتجاهات تاريخية](/ar/form-management/reports/report-builder/report-items/historical-trends.md) لتقارير الحصول على متوسط تقييم أسئلتك وقياس الرضا. يمكن أيضاً استخدام أسئلة الرضا مثل [NPS](/ar/form-management/form-designer/questions/question-types/satisfaction-questions/net-promoter-score-r.md), [CES](/ar/form-management/form-designer/questions/question-types/satisfaction-questions/ces-score.md) أو [CSAT](/ar/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score.md) على [اللوحة](/ar/form-management/overview-reports/overview.md) لتمنحك نظرة عامة فورية على كيفية أداء أسئلتك عند تسجيل الدخول إلى ngSurvey.


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