ngSurvey
  • ✔️ What is ngSurvey ?
  • ❔Help on Help
  • 📁Projects
    • Creating a New Survey
      • XLSForm
    • Folders
      • Project Trashcan
    • Survey Information
    • Survey Search
    • Collaboration
    • Import / Export
  • 📄Forms / Surveys
    • Overview Dashboard
      • Dashboard Title
      • Dashboard Information Box
      • Dashboard Reports
      • Last Respondents
      • Last Sentiments
    • Form Designer
      • Questions
        • Creating a Question
        • Editing a Question
          • Question Preset Styles
        • Question Properties
          • Conversation reply type
            • Auto reply type
          • Question Branching
          • Skip / Hide Logic
        • Question Types
          • Standard
            • Single Choice
            • Multiple Choice
            • Image Choices
            • Dropdown List
            • Autocomplete
            • Text / Comment Field
          • Matrix Questions
            • Columns / Rows Sums
            • Single Matrix
            • Multi Matrix
            • Mobile Rendering
          • Satisfaction Questions
            • Net Promoter Score® Question
              • Understanding the Net Promoter Score® (NPS)
            • CSAT Score
              • Understating CSAT Score
            • CES Score
              • Understanding CES
            • Star Rating
            • Smileys
            • Thumbs Up / Down
          • Choice-Based Conjoint (CBC)
            • Create a Conjoint Question
            • Design Experiments
              • Balanced Design
              • Manual Design
              • Import Design
            • Reporting / Export
          • Advanced Types
            • Appointment Calendar
            • Constant Sum
            • Answer Ranking
            • Slider Scale
            • File Upload
            • Hidden Question
            • Contact Details
          • Questions Generator
          • Smart Generator
        • Question Blocks
        • Static / Images Content
        • Rating
        • Panel Linking
          • Panel Auto Filling
          • Panel Updating
      • Answers
        • Adding an Answer
        • Editing an Answer
        • Answer Properties
          • Field Properties
          • Reporting / Exports
          • Skip / Hide Logic
          • Entry Validation
        • Answer Types
          • Creating New Type
            • Custom Validation Code
            • Lists
              • JSON / REST API Lists
              • SQL Server Lists
                • Parent / Child Related Lists
                • SQL Parameters
              • List Items
            • Widgets
              • Widget Samples
                • Widget Definitions
                • Basic Field
                • Multiple input type
                • Basic Selection
                • Material Date
                • Material selection
                • Total Score Per Page
          • Selection Answers - Radio / Checkbox
            • Checkbox survey question answers
          • Other selection
          • Entry Field
          • Password
          • Captcha
          • Calendar Date
          • Calendar time
          • Compare Field
          • Countries
          • Email
          • Email Validator
          • Hidden Field
          • File Upload
          • Language Selector
          • Phone Confirmation
          • Signature Pad
          • Slider
          • Constant sum
          • Constant sum total
          • Ranking Field
          • Ranking drag / drop
          • Text label
          • Time Picker
          • Appointment Calendar
      • Pages
        • Page Branching
        • Skip / Hide Logic
        • Conditional Redirection
        • Thanks / End Page
          • Redirection URL
          • Conditional Thanks Message
        • Page Looping
          • Looping Pipes
        • Pages Navigator
      • Multi-Language Forms
        • Setup multi-languages
        • Import / Export
        • Auto-translation
        • Resources
      • Survey Properties
        • Progress Completion
          • Respondent Answers Update
        • Single Question Flow
          • Flow Animation Transitions
        • Privacy
          • Privacy checklist
        • Quotas
        • Kiosk
        • Form Code
        • Survey Security
      • Footer Manager
      • Repeatable Sections
      • Rich Text Editor
        • Rich Attributes
      • Piping
        • Text / Data Piping
        • Carry Forward Answers
      • Preview / Testing
        • Pref-filled answers
      • Form Trashcan
      • Scoring
      • Timer
      • Conditions
        • Condition Groups
        • Conditions Rules
          • Question Conditions
          • Javascript Conditions
      • Geolocation
        • Browser Location
        • IP Address Location
        • Location Reporting
      • Google Analytics
        • Google Analytics Events
    • Flow Logic Graph
      • Page Branching Graph
      • Question Branching Graph
    • Security
      • Security Items
        • Active Directory Security
        • Azure Active Directory Security
        • Auth0 Security
        • Captcha
        • CAS Authentication
        • HTTP Function
          • Azure Function Login Sample
        • Invitation Code
        • IP Protection
        • IP Access Control
        • Local Users Security
        • OpenId Connect
        • Panel Security
          • Panelist Mapping
        • Password
        • Quota Restrictions
        • Tokens
          • Token Generator
            • Individual Entry
            • Automatic Generator
            • CSV File
          • Token Manager
          • Token and Querystring
          • Token Hierarchy / Permissions
        • Referer
        • SQL Security
      • Key Provider
      • Data Attributes
    • Style / Branding
      • Style Library
      • Style Editor
        • Style
          • Header / Footer
          • Header Logo Image
        • Theme
        • Elements
        • CSS
          • CSS Classes
          • CSS Rating Sample
        • Mobile / Responsive Design
      • Media Gallery
    • Tasks
      • Task Items
        • Completion Alerts
        • Google Sheet Task
        • SQL Query Task
        • Webhooks
          • Webhooks payload transform
      • Triggers
    • Publish
      • Web Link
      • Offline Survey
        • Uploading respondents
      • Embed Form
      • QR Code
      • Word Format Export
      • Website Intercepts
        • How to implement intercepts
        • Intercept Hosts
        • Intercepts
          • Intercept Properties
          • Intercept Layout
          • Intercept Triggers
          • Multi-Language Intercepts
          • Intercept Display Formats
      • Page
    • Campaigns
      • Information Box
      • Campaign
        • Email Distribution
          • Email List
          • Import Emails
        • Panel Members Distribution
        • Mobile Phone Distribution
          • SMS Distribution
          • WhatsApp Distribution
            • WhatsApp Invitations
            • WhatsApp Conversation
          • Phone Number List
          • Import Phones
        • Invitation Message
          • Invitation Piping Tags
          • Embedding a Question
          • WhatsApp Template
        • Reminders
          • One time reminders
        • Schedules
        • Virtual Campaign
        • Campaign Results
      • Campaign Batches
      • Invitation Templates
      • REST Trigger
    • Respondents
      • Respondent Details
      • Editing Respondent Answers
      • Respondents Status
      • Archived Respondents
      • Actions Links
    • Reporting
      • Default Report
      • Report Builder
        • Report Items
          • Bar Chart
          • Pie Chart
          • Free Text Report
          • Sentiment Index
          • Net Promoter Score®
          • Historical Trends Chart
          • Cross Tabulation
          • Tag Clouds
          • T.U.R.F
          • Ranking Report
          • Constant Sum Report
          • Languages Chart
          • Location Chart
      • Text Reports
        • Sentiment Analysis
      • Report Filters
      • Test Data Generator
      • Historical Trends
      • Files Vault
      • Multi-Language Report
      • Reporting Printing
    • Data Exports / Imports
      • Data Exports
        • Export Jobs
        • CSV / Excel
          • Excel
          • CSV Individual Answers
          • CSV Separated Selection / Fields
          • Questions as Rows
        • SPSS / SAV
        • JSON
        • Aggregated Results
        • Word Respondents
        • Export Templates
      • Data Imports
      • Variables
    • Data Access
    • Activity Log
  • 💬Conversational Surveys
    • Get Conversation Started
    • Conversation Questions
      • Answer Reply
      • Text Reply
      • File Upload
      • NPS
      • CSAT
      • CES
      • Language Reply
    • Conversation Commands
    • WhatsApp Conversations
    • Unifonic Template Message
  • 📖Shared Sessions Surveys
    • Sessions
  • ✨AI Suite
    • AI Generated Survey
    • Smart Questions Generator
    • Smart Answers Suggestions
    • Smart Analysis
    • Smart Columns
      • Smart Columns Properties
      • Smart Works
        • Custom Prompt
        • Translation
        • NPS
        • Sentiment
        • Labels
  • 👪Panels
    • Panel Connectors
      • Built-in Connector
        • Import panelist from CSV
      • Database Connector
    • Panel information
    • Panelists
    • Panel Views
    • Panel Attributes
    • Entry Approvals
    • Panelist Surveys
    • Panel Properties
  • 👤Personal Account
    • Account Settings
    • Developer
      • API Connection Sample
        • Get Survey From API
      • Power Apps / Logic App Flow Integration
        • Connector Setup
        • Connector / Mail Example
      • Zapier.com Connection
  • 🔐Access Control
    • Users
    • Groups
    • Roles
      • Rights
  • 🔑Data Encryption
    • Encryption Setup
      • Transparent Encryption
        • Azure Encryption Setup
        • IIS Encryption Setup
      • PGP Encryption
    • Data Classification
      • Internal
      • Sensitive
      • Restricted
    • Respondent Answers Encryption
    • File Upload Encryption
    • Campaign Encryption
  • 🕸️ Tenants
  • 🚀On-Site Setup
    • Enterprise Edition Installation
      • Docker
        • Filesystem Storage
      • Microsoft Azure
      • Amazon Web Services
        • AWS Elastic Beanstalk
          • AWS EBS / STAND ALONE SQL SERVER
          • AWS EBS / SQL Server
        • Cognito
        • LightSail
      • Microsoft IIS
        • Azure KeyVault
        • Update / Upgrade
      • ZIP Archive
      • Linux (Ubuntu / CentOS)
        • Linux SSL
      • Database Backend
        • Microsoft SQL Server
        • Oracle MySQL
        • MariaDB
        • PostgreSQL
      • WhatsApp Messenging
        • Twilio
        • Unifonic
      • Cluster / Scale out setup
      • Microsoft Entra / Azure AD
        • Entra Setup
        • Register Entra Users
      • Active Directory
        • Active Directory Setup
        • Register Active Directory Users
      • Environment Variable Settings
      • Content Security Policy (CSP)
      • Cross Origins Setup (CORS)
    • System Settings
      • General
      • Mailing Server
        • SMTP Mailing Server
        • IIS SMTP / Exchange Server
        • Postmark
        • Twilio / Sendgrid
        • MailJet
      • Account Security
      • Connections vault
      • AI Suite Provider
        • OpenAI
        • Azure AI
      • Third Party APIs
        • Microsoft
        • IPStack
      • Google
        • Captcha Setup
        • Google Web Font
        • Service Account
      • Azure Entra Settings
      • Active Directory Settings
      • OpenId Connect Settings
      • Mobile Messenging
        • Twilio
        • HTTP SMS Messenging
        • Amazon SNS
        • Unifonic
      • Translations
      • File Storage
      • Bounce Account
    • White-Label
    • Register Trial Copy
    • Upgrades
    • Release Notes
    • Change log
  • 📚Walkthroughs
    • Quick create survey start
    • Translate a survey
    • Rename a survey
    • Restore a deleted survey
    • Invite respondents to a survey
    • Capture value from query string
    • Share a survey with other users
    • Using token in email campaigns
    • Using a campaign with MailChimp
    • Power BI Integration
      • Link data to Power BI
      • Reporting with Power BI
    • Tableau Integration
      • Link data to Tableau
        • Reporting with Tableau
    • Link existing SQL table to a survey
    • Send invitations using an existing SQL Table
    • Export data to Excel
    • Export data to R
    • Zendesk integration
  • ©️ Copyrights / EULA
    • License
    • Copyrights and disclaimers
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  1. Conversational Surveys
  2. Conversation Questions

CSAT

PreviousNPSNextCES

Last updated 4 years ago

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The customer satisfaction question let you ask the satisfaction level of your customer.

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