> For the complete documentation index, see [llms.txt](https://docs.ngsurvey.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ngsurvey.com/de/form-management/form-designer/questions/question-types/satisfaction-questions.md).

# Fragen zur Zufriedenheit

Die Satisfactions-Frage ermöglicht es Ihnen, die Zufriedenheit Ihrer Kunden zu messen und auch die Kundenbindung zu bewerten. Mit diesen Fragen erhalten Sie schnell Feedback, um festzustellen, ob Kunden zufrieden sind oder nicht, und können entsprechende Maßnahmen für Ihre Produkte oder Dienstleistungen ergreifen.

Satisfaction-Fragen verwenden ngSurvey's [rating](/de/form-management/form-designer/questions/rating.md) Funktionen, um Bewertungswerte für jede(n) festzulegen [Antworten](/de/form-management/form-designer/answers.md) die zur Berechnung des Zufriedenheitsniveaus verwendet werden.

## 📊 Reporting

Um die Zufriedenheit zu analysieren, können Sie das [bar chart](/de/form-management/reports/report-builder/report-items/bar-chart.md) oder [historical trends](/de/form-management/reports/report-builder/report-items/historical-trends.md) Berichte verwenden, um die durchschnittliche Bewertung Ihrer Fragen zu erhalten und die Zufriedenheit zu messen. Zufriedenheitsfragen wie [NPS](/de/form-management/form-designer/questions/question-types/satisfaction-questions/net-promoter-score-r.md), [CES](/de/form-management/form-designer/questions/question-types/satisfaction-questions/ces-score.md) oder [CSAT](/de/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score.md) können auch im [dashboard](/de/form-management/overview-reports/overview.md) verwendet werden, um Ihnen beim Einloggen in ngSurvey sofort einen Überblick darüber zu geben, wie Ihre Fragen abschneiden.


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