> For the complete documentation index, see [llms.txt](https://docs.ngsurvey.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ngsurvey.com/fr/form-management/form-designer/questions/question-types/satisfaction-questions.md).

# Questions de satisfaction

La question de satisfaction vous permet de mesurer la satisfaction de vos clients et également d’évaluer la fidélisation. Grâce à ces questions, il est facile d’obtenir un retour rapide pour savoir si les clients sont satisfaits ou non et d’agir sur vos produits ou services.

Les questions de satisfaction utilisent les [rating](/fr/form-management/form-designer/questions/rating.md) fonctionnalités de ngSurvey pour définir les valeurs de notation de chaque [réponses](/fr/form-management/form-designer/answers.md) qui seront utilisées pour calculer le niveau de satisfaction.

## 📊 Rapports

Pour analyser la satisfaction, vous pouvez utiliser le [graphique à barres](/fr/form-management/reports/report-builder/report-items/bar-chart.md) ou [tendances historiques](/fr/form-management/reports/report-builder/report-items/historical-trends.md) rapports pour obtenir la note moyenne de vos questions et mesurer la satisfaction. Les questions de satisfaction comme [NPS](/fr/form-management/form-designer/questions/question-types/satisfaction-questions/net-promoter-score-r.md), [CES](/fr/form-management/form-designer/questions/question-types/satisfaction-questions/ces-score.md) ou [CSAT](/fr/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score.md) peuvent également être utilisées sur le [tableau de bord](/fr/form-management/overview-reports/overview.md) pour vous donner un aperçu immédiat des performances de vos questions lorsque vous vous connectez à ngSurvey.


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