# WhatsApp Distribution

## 🗯️ What is WhatsApp distribution ?

Using WhatsApp distribution you can reach your audience by sending your surveys to your respondent WhatsApp application using their mobile phone number. 

WhatsApp surveys can be distributes in following ways.

* [**Invitation**](https://docs.ngsurvey.com/form-management/campaigns/campaign/phone-sms-distribution/whatsapp-distribution/untitled) respondent will receive an [invitation message](https://docs.ngsurvey.com/form-management/campaigns/campaign/invitation-message) with a link leading to your survey on the web.
* [**Two way**](https://docs.ngsurvey.com/form-management/campaigns/campaign/phone-sms-distribution/whatsapp-distribution/two-way-survey) to create conversational surveys and let respondent reply to your survey questions directly within WhatsApp.

Its important to remember that due to the way WhatsApp works you can only use a [WhatsApp / Twilio pre-approved message](https://docs.ngsurvey.com/form-management/campaigns/campaign/invitation-message/whatsapp-template) for your distribution messages.  

{% hint style="danger" %}
The WhatsApp features requires to have a [Twilio](https://docs.ngsurvey.com/installation-setup/system-settings/mobile-messenging/twilio) or [Unifonic](https://docs.ngsurvey.com/installation-setup/installation/whatsapp-messenging/twilio-whatsapp-1) account with a Facebook Business Manager account and that your Twilio account is [setup](https://docs.ngsurvey.com/installation-setup/system-settings) in your ngSurvey installation.
{% endhint %}