Twilio
Connect to WhatsApp using Twilio
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Connect to WhatsApp using Twilio
Last updated
Was this helpful?
Using you can enable ngSurvey to interact with WhatsApp respondents as such if you would like to use the features it is mandatory to have a registered Twilio account along a Facebook Business Manager account.
To register for a Twilio account and setup it with WhatsApp please follow the official documentation.
Once you have setup your Twilio account with WhatsApp you need to link ngSurvey and Twilio using a callback URL.
1) Find your ngSurvey callback URL in your account / page.
2) Copy this URL
4) Click on the Configure button on the WhatsApp number that you will use in ngSurvey
5) Paste the callback URL that you have copied on step 2.
6) Click Configure. That's it! From now on Twilio will notify your ngSurvey server on each new WhatsApps messages.
3) Open the Twilio
Once you have setup Twilio the last step is to save your Twilio account settings in your ngSurvey account or page, once this is done you will be ready to use your Twilio WhatsApp enabled number to start conversation with your customers.
