Connect to WhatsApp using Twilio

Using Twilo you can enable ngSurvey to interact with WhatsApp respondents as such if you would like to use the WhatsApp conversational surveys features it is mandatory to have a registered Twilio account along a Facebook Business Manager account.

Main setup

To register for a Twilio account and setup it with WhatsApp please follow the official Twilio / WhatsApp setup documentation.

Callback URL

Once you have setup your Twilio account with WhatsApp you need to link ngSurvey and Twilio using a callback URL.

1) Find your ngSurvey callback URL in your account / system settings page.

2) Copy this URL

3) Open the Twilio WhatsApp Senders user interface

4) Click on the Configure button on the WhatsApp number that you will use in ngSurvey

5) Paste the callback URL that you have copied on step 2.

6) Click Configure. That's it! From now on Twilio will notify your ngSurvey server on each new WhatsApps messages.

NGSurvey setup

Once you have setup Twilio the last step is to save your Twilio account settings in your ngSurvey account or system settings page, once this is done you will be ready to use your Twilio WhatsApp enabled number to start conversation with your customers.

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