Sentiment Index

😁 What is a sentiment index ?

The sentiment index will give you insights in unstructured text entered by your respondents.

For example if your question has a field Comment and your respondent answered "I didn't like your service" ngSurvey will analyze that text and rate it as a negative sentiment.

Unstructured text entered by your respondents can be evaluated to be positive, neutral negative or mixed sentiments when they have both positive and negative insights.

📈 Sentiment index chart

Each bar is the total of respondent text answers that were found matching that sentiment category.

The sentiment index on the left ranges from -10 (very negative) to +10 (very positive). and is surrounded by the sentiment categories based on their answers percentage.

Only text based answer with enabled compute sentiment score properties can be used for sentiment index reporting.