# Satisfaction Questions The satisfactions question allows you to measure your customers satisfaction and also measure customer retention. Using these questions its easy to get quick feedback to see if customers are happy or not and take actions with your product or services and take actions. Satisfaction questions are using ngSurvey's [rating](/form-management/form-designer/questions/rating.md) features to set rating values of each [answers](/form-management/form-designer/answers.md) that will be used to calculate the satisfaction level. ## 📊 Reporting To analyze the satisfaction you may the [bar chart](/form-management/reports/report-builder/report-items/bar-chart.md) or [historical trends](/form-management/reports/report-builder/report-items/historical-trends.md) reports to get the average rating of your questions and mesure satisfaction. Satisfaction questions like [NPS](/form-management/form-designer/questions/question-types/satisfaction-questions/net-promoter-score-r.md), [CES](/form-management/form-designer/questions/question-types/satisfaction-questions/ces-score.md) or [CSAT](/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score.md) can also be used on the [dashboard](/form-management/overview-reports/overview.md) to give you an immediate overview on how your questions are performing when you log into ngSurvey. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ngsurvey.com/form-management/form-designer/questions/question-types/satisfaction-questions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.