> For the complete documentation index, see [llms.txt](https://docs.ngsurvey.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ngsurvey.com/form-management/form-designer/questions/question-types/satisfaction-questions.md). # Satisfaction Questions The satisfactions question allows you to measure your customers satisfaction and also measure customer retention. Using these questions its easy to get quick feedback to see if customers are happy or not and take actions with your product or services and take actions. Satisfaction questions are using ngSurvey's [rating](/form-management/form-designer/questions/rating.md) features to set rating values of each [answers](/form-management/form-designer/answers.md) that will be used to calculate the satisfaction level. ## 📊 Reporting To analyze the satisfaction you may the [bar chart](/form-management/reports/report-builder/report-items/bar-chart.md) or [historical trends](/form-management/reports/report-builder/report-items/historical-trends.md) reports to get the average rating of your questions and mesure satisfaction. Satisfaction questions like [NPS](/form-management/form-designer/questions/question-types/satisfaction-questions/net-promoter-score-r.md), [CES](/form-management/form-designer/questions/question-types/satisfaction-questions/ces-score.md) or [CSAT](/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score.md) can also be used on the [dashboard](/form-management/overview-reports/overview.md) to give you an immediate overview on how your questions are performing when you log into ngSurvey. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.ngsurvey.com/form-management/form-designer/questions/question-types/satisfaction-questions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.