CSAT Score

Customer Satisfaction Score (CSAT) is the most straightforward of the satisfaction questions to measure customer satisfaction for example for a feedback on a support interaction nor a purchase process.

The answers rating of the answers are set from 1 (very unsatisfied) to 5 (very satisfied) and average of all answers will be calculated to give you an overview of the current satisfaction level of your customers.

This is a fixed question and its answers can't be modified but you can modify their text through the survey local resources page.

The question will also adapt to smaller screens like mobile devices and fall back to an vertical format if the respondent screen's width is too small.

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