# CSAT Score

Customer Satisfaction Score ([CSAT](/form-management/form-designer/questions/question-types/satisfaction-questions/csat-score/understating-csat-score.md)) is the most straightforward of the satisfaction questions to measure customer satisfaction for example for a feedback on a support interaction nor a purchase process. 

![](/files/-MBikr_9uprZKzGjHHeZ)

The answers rating of the answers are set from 1 (very unsatisfied) to 5 (very satisfied) and [average of all answers](/form-management/reports/report-builder/report-items/historical-trends.md) will be calculated to give you an overview of the current satisfaction level of your customers.

{% hint style="info" %}
This is a fixed question and its answers can't be modified but you can modify their text through the survey [local resources](/form-management/form-designer/multi-language-forms/local-resources.md) page.
{% endhint %}

The question will also adapt to smaller screens like mobile devices and fall back to an vertical format if the respondent screen's width is too small.

![](/files/-MBilf-txcJI9gkJT9-v)


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